Practice Management

In a client survey, we received the following feedback: “I’ve had a hard time reaching my therapist after the initial visit. As this happened I felt like my willingness to trust her decreased. I have not felt like she was invested or interested in me personally. She has seemed lacking in focus or organization. She has given the impression that perhaps she is too busy, too distracted, or just doesn’t care enough.” We ended up losing this client. Has this happened to you? Over time, we’ve uncovered three primary reasons why clients are lost: Lack of Responsiveness. Managing the sessions, billing, scheduling, marketing, and emergency issues can create stress on a therapist. As a result, it’s easy to forget necessary follow up and needed responsiveness. Lack of Perceived Therapist Expertise. In an effort to gain new clients, it’s very common for a therapist to advertise popular specialties they know little about. New clients will inevitably feel the lack of expertise and discontinue. Lack of Felt Therapist Trustworthiness. Trust is built week to week and through diligent follow-up. With a lack of follow-through on previously discussed issues, clients will feel they are in an environment that is unsafe or not important. Have any of these issues caused you to lose clients? If so, we offer five simple solutions to help improve your client retention.

In a client survey, we received the following feedback: “I’ve had a hard time reaching my therapist after the initial visit. As this happened I felt like my willingness to trust her decreased. I have not felt like she was invested or interested in me personally. She has seemed lacking in focus or organization. She has given the impression that perhaps she is too busy, too distracted, or just doesn’t care enough.” We ended up losing this client. Has this happened to you? Over time, we’ve uncovered three primary reasons why clients are lost: Lack of Responsiveness. Managing the sessions, billing, scheduling, marketing, and emergency issues can create stress on a therapist. As a result, it’s easy to forget necessary follow up and needed responsiveness. Lack of Perceived Therapist Expertise. In an effort to gain new clients, it’s very common for a therapist to advertise popular specialties they know little about. New clients will inevitably feel the lack of expertise and discontinue. Lack of Felt Therapist Trustworthiness. Trust is built week to week and through diligent follow-up. With a lack of follow-through on previously discussed issues, clients will feel they are in an environment that is unsafe or not important. Have any of these issues caused you to lose clients? If so, we offer five simple solutions to help improve your client retention.