Dr. Jerry Redd wanted to open an additional location but needed help with streamlined billing, cancellation policies, price increases and cashflow management.
After our proposal and discussions with Dr. Redd, we felt we could help with our Clinic Experience Management Services. We proposed a combination of practice management cleanup, cancellation and billing policy improvements and needed price increases. Our main goal was to get him to a place where he could expand.
At the proposal phase, Dr. Redd had a collections to revenue ratio of almost 75% with a rarely held cancellation and no-show policy. In addition, his clinic served 116 clients and completed 230 sessions in a month.
In only three months, Dr. Redd’s clinic jumped from serving 116 clients to 160. In addition, sessions jumped from 230 to 350. Dr. Redd’s clinic revenue is up over 75%, allowing him to expand to an additional location.
